Customers will be charged in the currency of their IP address. If you are a customer from the ROI you will be charged in EUR and if you are a customer from the UK you will be charged in GBP.
We would suggest checking that all your information is correct. If you are still having issues please submit a request* to the customer service team and they will help put your order through.
At the bottom of the checkout you will see payment options, one of these options will be ‘discount codes' select this option and put in your discount code and select ‘apply'. If successful you will see that it has been applied to your order in your order summary.
No. You can have your order sent to any delivery address. Except we cannot deliver to a P.O. box.
You can only cancel your order before the processing begins. Contact customer services* to have this approved. If your order has been processed before you cancel your order then you must follow our returns procedure.
No. You must submit a new order for any additional items.
No. Not once an order has been placed.
Your order has been placed successfully once you reach the screen that displays your order number. Alternatively please check your spam emails. If you are still having trouble please contact us here*
Please contact us to advise us which items are missing/incorrect while including your order number. We also request that you attach pictures where applicable if there is damage to your order.
Looking after you, our customer, is part of our DNA. We understand you may change your mind, so we allow 30 DAYS to return full priced or sale items for refund.
The process of returning your order is simple! Follow these steps:
Repack your garments in a secure parcel with all labels still attached (Returned items must be unworn & in perfect condition). Send your parcel to the following address below. (we recommend you use a tracked service. Your return is therefore your responsibility until it reaches us). If you perceive that there is a delay in processing your return, first please check your tracking to see if we have received it. If not please contact the courier. Normally returns may take up to 5 working days to process from the point of receiving your package
Tailor Of Blue
℅ McGovern Fashions Ltd
Unit 5C Docklands Business Park, Dock Road
Rep. of Ireland & N. Ireland customers: You can choose between a refund or an exchange. If you wish to return an item for a change of size, we will send out the exchange free of charge ONCE. We cannot exchange an item more than one time, so if the new garment you receive doesn’t suit you will need to return it to us in order to be refunded.
Returns from outside Ireland:
Please ensure that when returning items to us in Ireland, any duties, customs or VAT payable are paid by you the customer to ensure these are received successfully back to us and not returned to the sender. We strongly recommend you use a return service that allows you to track your parcel when sending it back to us as we will not be held responsible if it goes missing.
The following terms and conditions apply to ALL returns/refunds:
Items must be unworn, in perfect condition with all original tags still attached If returned items are dirty/damaged or tags have been removed then they will be sent back to you All items will be thoroughly checked over before any action is taken to process a refund Shipping costs are non-refundable
If it happens that a product shows to be faulty, please send back to us using the return information above. Once we receive the goods it will be thoroughly checked over. If we deem it as a manufactures fault then we can issue you a refund for the goods and the cost of shipping it requires you to send back to us. (Proof of postage will be required so we recommend emailing us a copy of your receipt to email@example.com)
Rep. of Ireland & N. Ireland customers: If you wish to return an item for a change of size, we can send out the new size free of charge once. Customers outside of Ireland, if you want to change just the size of a product you must follow the returns procedure and reorder the product in size you now need.
Please check your tracking number and make sure it has touched base with us. If it has then it may take up to 5 business days of being received to get processed and once processed it may take a further couple of days before you see the money back in your account. If you have further questions please submit a request.
Amex, Maestro, MasterCard, Visa, Visa debit, Visa electron and Revolut.
PRODUCTS & PRODUCTIONS
Please note that if a size is not displayed on a particular product it means that this product doesn't come in the size you are looking for. If the size you need is crossed out this means it is out of stock. If an item is simply out of stock then let us know* and our team will do our best to get it for you.
Please refer to our online size chart* for further information.
Our products are designed in Ireland, and manufactured responsibly and ethically in Italy, Turkey and Portugal.
Yes! We work closely with all our suppliers as well as visiting our international manufacturers. This reassures us and you that all the working environments are of a suitable standard for all employees.
If your item is damaged please contact customer services* and attach picture proof. Someone will be in contact with you to follow up on what way to proceed. If we deem an item to be faulty then we are happy to have this repaired for you.