Looking after you, our customer, is part of our DNA. We understand you may change your mind, so we allow 30 DAYS to return full priced or sale items for refund.
The process of returning your order is simple! Follow these steps:
Repack your garments in a secure parcel with all labels still attached (Returned items must be unworn & in perfect condition). Send your parcel to the following address below. (we recommend you use a tracked service. Your return is therefore your responsibility until it reaches us). If you perceive that there is a delay in processing your return, first please check your tracking to see if we have received it. If not please contact the courier.
Normally returns may take up to 5 working days to process from the point of receiving your package
Tailor Of Blue
℅ McGovern Fashions Ltd
Unit 5C Docklands Business Park, Dock Road
Rep. of Ireland & N. Ireland customers: You can choose between a refund or an exchange. If you wish to return an item for a change of size, we will send out the exchange free of charge ONCE. We cannot exchange an item more than one time, so if the new garment you receive doesn’t suit you will need to return it to us in order to be refunded.
Returns from outside Ireland:
Please ensure that when returning items to us in Ireland, any duties, customs or VAT payable are paid by you the customer to ensure these are received successfully back to us and not returned to the sender. We strongly recommend you use a return service that allows you to track your parcel when sending it back to us as we will not be held responsible if it goes missing.
The following terms and conditions apply to ALL returns/refunds:
Items must be unworn, in perfect condition with all original tags still attached If returned items are dirty/damaged or tags have been removed then they will be sent back to you All items will be thoroughly checked over before any action is taken to process a refund Shipping costs are non-refundable
If it happens that a product shows to be faulty, please send back to us using the return information above. Once we receive the goods it will be thoroughly checked over. If we deem it as a manufactures fault then we can issue you a refund for the goods and the cost of shipping it requires you to send back to us. (Proof of postage will be required so we recommend emailing us a copy of your receipt to email@example.com)