Looking after you, our customer, is part of our DNA. We understand you may change your mind, so we allow 30 DAYS to return full priced or sale items for a refund.
The process of returning your order is simple! Follow these steps:
- Repack your garments in a secure parcel with all labels still attached (Returned items must be unworn & in perfect condition)
- Send your parcel to the following address (we recommend you use a tracked service):
Tailor of Blue,
McGovern Fashions Limited,
Unit 5C Docklands Business Park,
Rep. of Ireland customers: You can choose between a refund or an exchange. If you wish to return an item for a change of size or colour, we will send out the exchange free of charge once. We cannot exchange an item more than one time, so if the new garment you receive doesn’t suit you will need to return it to us in order to be refunded.
Returns from outside Ireland:
- Please ensure that when returning items to us in Ireland, any duties, customs or VAT payable are paid by you the customer to ensure these are received successfully back to us and not returned to the sender.
- We strongly recommend you use a return service that allows you to track your parcel when sending it back to us as we will not be held responsible if it goes missing.
The following terms and conditions apply to ALL returns/refunds:
- Items must be unworn, in perfect condition with all original tags still attached
- If returned items are dirty/damaged or tags have been removed then they will be sent back to you
- All items will be thoroughly checked over before any action is taken to process a refund
- Shipping costs/ custom charges are non-refundable
Can I return sale items for a refund?
I just want to change the size, can I get an exchange?
Rep. of Ireland & N. Ireland customers: If you wish to return an item for a change of size or colour, we can send out the new size/colour free of charge once. Customers outside of Ireland, if you want to change just the size/colour of a product you must follow the returns procedure and reorder the product in size/colour you now need.
Is the cost of returns refundable?
How long do I have to return my order?
I have not received my refund?
Please check your tracking number and make sure it has touched base with us. If it has then it may take up to 5 business days of being received to get processed and once processed it may take a further couple of days before you see the money back in your account. If you have further questions please submit a request
ANY QUESTIONS? CONTACT OUR SUPPORT TEAM HERE*